Customer Support

Email: service@uacmaae.com

Phone: +86 5375224000

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PST

We generally aim to respond to customer inquiries within 1–2 business days.

Information to Include

To help us review your request efficiently, include your order number, the email address used at checkout, a clear description of your question or issue, and relevant photos or videos where appropriate.

Orders, Shipping & Tracking

Most in-stock orders are normally processed within 1–3 business days after payment authorization.

For orders delivered within the United States, estimated standard carrier transit is generally 5–12 business days after dispatch.

Available shipping methods and applicable charges are shown during checkout.

Orders may be fulfilled through our own operations or appropriate fulfillment partners depending on inventory availability and destination.

When tracking is available, allow approximately 48 hours after shipping-label creation for initial carrier activity to appear.

Delayed or Missing Packages

If tracking has not updated for an extended period or an order is significantly outside the expected delivery range, email service@uacmaae.com with your order number.

A carrier status marked “Delivered” does not automatically prevent you from contacting us about a shipment you cannot locate.

Returns & Product Issues

Eligible products may be returned within 30 calendar days after confirmed delivery.

Contact Customer Care before sending merchandise. If approved, we will provide the correct return warehouse address and return instructions.

Do not automatically send returns to the business registration address.

Preference-based returns are generally returned at the customer's shipping cost.

If a damaged, defective, incorrect, incomplete or materially misdescribed item is confirmed, an appropriate replacement, refund or return solution will be provided without requiring the customer to bear the reasonable return cost caused by that issue.

No separate restocking fee is charged for approved eligible returns.

Refunds & Cancellations

Once an approved return reaches the designated return facility, inspection is normally completed within 5 business days.

If approved after inspection, the refund is issued to the original payment method within 1–3 business days after approval.

Payment providers may require additional posting time.

Order change or cancellation requests should be submitted within 12 hours after purchase.

Requests cannot be guaranteed once processing, fulfillment, shipment preparation or dispatch has begun.

No separate cancellation fee is charged merely for submitting an eligible cancellation request.

Payment Assistance

Payment methods displayed during checkout may include major credit cards, debit cards, PayPal or other supported methods enabled for your location.

Transactions are processed in United States Dollars (USD).

Privacy Requests

For access, correction, deletion or other privacy-related questions, email service@uacmaae.com.

Depending on the request and applicable law, identity verification may be required.